Archive for the ‘Facebook’ Category

Vitrue Wall Apps Bring Home the Bacon for Restaurant Marketers

Friday, March 12th, 2010

Recent study in the Harvard Business Review reinforces notion that restaurants on Facebook who engage consumers drive more sales

one-cafe-chain_s-facebook-experiment-harvard-business-review3We came across a recent study issued cited in the Harvard Business Review, examining the consumer response for a restaurant chain, Dessert Gallery (DG), when they became the restaurant’s Facebook fan.

As the study cites:
•    Facebook changed customer behavior for the better
•    People who had become fans ended up being DG’s best customers - though they spent about the same amount of money per visit
•    DG fans increased their store visits per month after becoming Facebook fans and generated more positive word of mouth than nonfans
•    DG fans went to DG 20% more often than nonfans and gave the store the highest share of their overall dining-out dollars
•    DG fans were the most likely to recommend DG to friends and had the highest average Net Promoter Score—75, compared with 53 for Facebook users who were not fans and 66 for customers not on Facebook
•    DG fans also reported significantly greater emotional attachment to DG—3.4 on a four-point scale, compared with 3.0 for other customers.
•    DG fans were the most likely to say they chose DG over other establishments whenever possible
Pretty compelling findings that Facebook engagement can lead to significant and meaningful results on consumer behavior and purchasing.

With the recent launch of our Wall Apps, Vitrue is providing marketers the tools to increase this engagement and its velocity through their Facebook Wall and thus through their fans’ news feeds, where they spend the most time.

This HBR study reinforces our vision for Wall Apps and how smart companies in this vertical like Chick-fil-A and Buffalo Wild Wings are leveraging the Vitrue SRM.  Wall Apps provide a marketer an arsenal of tools to engage fans and serve up a balance of utility, insight and entertainment.

Vitrue Wall App Coupon in a Fan's News Feed

Vitrue Wall App Coupon in a Fan's News Feed

A few quick examples of the daily engagement marketers can drive using the Wall Apps:
•    Utility - providing a valuable coupon
•    Insight - issuing a poll to see what their preference is for product refinement or pricing
•    Entertainment - posting a quiz and find out what kind of topping or sauce best suits their personality

We believe creating this kind of engagement right in the news feed is cutting edge and challenge marketers to see the results for themselves.

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Facebook Enhances Fan Page Moderation for the Vitrue SRM

Thursday, February 25th, 2010

presentation6Over a year ago Vitrue introduced a comprehensive Facebook wall management suite called the Vitrue Social Relationship Manager (SRM). Since its launch the Vitrue SRM has consistently brought first-to-market features for marketers, agencies and publishers. First to offer Facebook scheduling. First to offer custom landing pages for Twitter. First to publish video and audio posts in the Facebook Page stream. First to help brands moderate their Facebook Wall comments. First to leverage Facebook’s GEO-targeted wall posts. Now the Vitrue SRM is first to offer Fan Post moderation.

Just yesterday we were informed about an API change from our partners at Facebook aimed to help the Vitrue SRM’s page moderation. In the past, the Facebook API has allowed applications like the Vitrue SRM to remove comments from Facebook Page posts, but not remove the Fan post themselves. We are excited about the change and have already updated our platform to support it.

As noted, the Vitrue SRM provides easy, powerful and comprehensive Facebook Page moderation by seamlessly integrating flagged items through an administrative dashboard. All user comments are screened and flagged if matches are found in our inappropriate language and spam filters.

Facebook Page moderation can also be tailored for the brand with custom word filters. These are ideal for competitive keywords, campaign keywords, product conversations, or anything relevant to your social media vernacular. Facebook Page marketers can take action from the dashboard to immediately remove a Fan post or comment and with a simple interface for contextual review.

The Vitrue SRM has been developed with the largest and most successful brands on Facebook and Twitter. Vitrue’s platform is built for scale, serving over 21 million fans and growing fast. Vitrue’s innovation and expertise comes from managing this tremendous fan base. Leading social media innovation with easy-to-use tools like moderation from the Vitrue SRM, marketers, publishers and agencies can react in realtime and drive engagement in a brand-safe environment.

For more information about the Vitrue SRM take a look at our presentation and demo then contact us today and start managing your Facebook Page with the most comprehensive suite, built just for you.

Have a question or comment? Leave a note and join the conversation.

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Facebook Fan Page Updates Now in Google’s Real-time Search

Thursday, February 25th, 2010

Social Media Managers, your Facebook Page updates are now headed to Google’s real-time search. This is great news for brands using the Vitrue SRM to update their Fan feeds. They will get broader reach and potentially see greater SEO improvements.

Marketers, publishers and agencies who aren’t messaging their fan bases at least daily are missing the boat. If this is you, consider leveraging a publishing suite like the Vitrue SRM, and simplify social media marketing.

More details about Google’s real-time search and Fan pages updates can be read at Inside Facebook

For more information about the Vitrue SRM take a look at our presentation and demo then contact us today and start managing your Facebook Page with the most comprehensive suite, built just for you.

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Nationwide Asks You to Create Your Own World’s Greatest Image on Facebook

Friday, February 12th, 2010

presentation3In partnership with McKinney, Vitrue launched a Facebook application for Nationwide’s “The World’s Greatest Spokesperson” campaign.

A fun and smart campaign that introduces, the world’s greatest spokesperson for Nationwide, picking up on a wildly popular cultural meme.
The campaign reaches out and embraces consumers to get to know them better, listen to their issues and solve their problems.

Only one person is capable of being on the consumer’s side…the world’s greatest spokesperson.

presentation3-11As a central hub, Vitrue has executed a Facebook application where users can become part of the fun. Users are prompted to enter their own caption on top of pre-populated lines….THE WORLD’S fill in your own thoughts IN THE WORLD.  The application loads in a users photo album so they can select a picture of their beloved friend, pet, child, whatever to create a photo or T-shirt a users can publish to their wall or also publish to a gallery of other submissions.

I love this app - simple and fun and a perfect extension of a campaign. Check out my interpretation of the world’s greatest dog :)

The campaign is starting its debut and its spots will be fronted in tonight’s opening Olympic ceremony as well as NASCAR’s opening race, the Daytona 500 this Sunday.

Be sure and check it out and share with the world your favorite.

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Effects of the Facebook News Feed Redesign for Brand Pages

Friday, November 6th, 2009

There has been a lot of discussion over the past week about the recent changes Facebook has put into place surrounding the home page news feed.  As of October 23rd, Facebook re-introduced the “pre-filtered” news feed which has been missing since March 2009, when the real-time live feed was introduced.  Users now have a choice to view the pre-filtered “news feed” or the real-time, un-filtered “live feed.”

So, what does this mean for managers of brand pages?

Because the pre-filtered news feed is the default option for all users, it means less fans are going to see your posts, by default.  How much less?  By analyzing customer data collected in Vitrue’s SRM (Social Relationship Manager) application suite, we’ve determined that, on average, there are approximately 57% less interactions and 30% less clicks on wall posts.  By interactions we mean likes and comments. This analysis compared multiple categories of posts from the 3 weeks prior to the change versus one week after the change and covered multiple Vitrue clients.

Effects of the Facebook News Feed Redesign

Why is this happening?

According to many industry insiders, including Justin Smith @ Inside Facebook, the algorithm which determines the content included in an individual user’s pre-filtered news feed takes into account the following:

- How many people (and especially your friends) comment on and like stories from Pages you’re a fan of
- Which Pages you visit frequently
- Which Pages you interact with frequently

With this change, it appears Facebook is adopting an “earned placement model” similar to Google search, at least with regards to this new default pre-filtered view.  Users that like the real-time “live feed” view can always change to it very easily and leave that as their default, but it’s likely a significant portion of users will continue to use the default served up to them by Facebook (as demonstrated by the 57% reduction in interactions measured by Vitrue SRM).

Another interesting element is that pages you frequently visit and interact with are more likely to appear again in your news feed.  This makes sense that your news feed would have items Facebook “thinks” are more relevant for you, but it also means Facebook is encouraging brand pages to have fans to visit their brand page instead of leaving Facebook for external sources through wall posts. There is also what appears to be a “Catch-22″ when it comes to earning more engagement on a wall post to earn placement in the pre-filtered news feed.  How do you get engagement on a wall post if users never see it in the first place in order to engage with it?

So, what do I do now?

All this is definitely encouraging page owners to create higher quality content which begs to be engaged with, which will keep users coming back for more interactions and more page visits, within the Facebook ecosystem.   How do you know what’s higher quality content? Facebook has a generic “post quality” rating they introduced this year which is a directional indicator of all of your posts.  But if you’re looking for more detailed information, the Vitrue SRM provides comprehensive information on click-throughs, comments, likes and moderation capabilities to analyze each post in detail.

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Status Tagging From Facebook – Why it Matters for Brands

Friday, September 18th, 2009

Earlier this week, Facebook announced that status tagging was opened up to all users.

The new tagging features make it easy for a user to link to any friend, page, group or event by using the @ function and choosing from a provided list (drop down determined by your friends, pages, groups and event).

The new functionality is powerful and I wanted to break down the opportunity for brands in particular.

As a user, a post now becomes more interactive when I call out a brand by using the @ symbol before their name.  By using the @ symbol, the brand name is then automatically hyperlinked to their page, making it easy for my friends to navigate to it.

Facebook Status Tagging User Example

Facebook Status Tagging User Example

Your post then appears in the feed of all your friends and is also posted on the brand wall:

Facebook Status Tagging User Comment on Brand Wall

Facebook Status Tagging User Comment on Brand Wall

Result for brands: Now much easier way for a fan to talk to a brand without having to go to the brand page and still provides the same viral benefits by sending the comment to my friends.

Additionally, as Inside Facebook cites, “Page managers will now have a major new channel for tracking comments and feedback about their brand or business. Until today, brands have been able to track posts and comments made on their Facebook Page directly by fans, as well as search public comments made by Facebook users through Facebook’s new real time search. However, starting today, all @ tags will appear on the wall of the Page as well, even though users never visited the Page. That’s a big deal for Page administrators hoping to gain more insight into how they’re being talked about inside Facebook.”

We are excited about the new tagging feature and how brands will incorporate this new functionality in the way they engage and listen to their most passionate consumers.

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Introducing the Vitrue Social Relationship Manager

Tuesday, August 11th, 2009

I’m thrilled to announce the Vitrue SRM (Social Relationship Manager). Marketers can rejoice as managing a Facebook Page and Twitter account has never been easier.

The Vitrue SRM is a web-based application suite that allows brands to more efficiently and effectively manage, schedule and automatically publish across Facebook and Twitter. While providing measurement and real-time analytics, the Vitrue SRM makes managing a brand’s social presence easy, improves fan engagement and increases ROI. You can read the details on the official press release.

I’d like to draw your attention to the implementation of the Facebook stream API for Pages. This API was opened just a few days ago from Facebook and allows applications to update a Page with content such as links, images and status updates. While there’s been limited means of updating a Facebook status (text only), the stream API gives far greater functionality.

The Vitrue SRM is the first built-for-brands solution to use the stream API for Facebook pages. Vitrue SRM marketers can now schedule posts to their Facebook Page in advance and let the Vitrue SRM do the rest. Posts can include photo, video or audio that and will play in the Fan’s news stream.

The Vitrue SRM was built for, and used by, some of the most social brands on the real-time web. Today the product is debuting via a limited access beta program. The full public availability is slated for September. To learn more check out http://srm.vitrue.com

Questions, and thoughts? Leave a comment below and join the conversation…

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Vitrue Launches JCPenney (JCP Teen) on Facebook

Thursday, July 23rd, 2009

Teens not only want to be fashionable but also social and Facebook provides the perfect fit for both.

In partnership with Saatchi & Saatchi, Exopolis and T3, Vitrue launched the “JCP Teen Front Row” application as part of the existing JCP Teen presence on Facebook. The application invites users to join a scavenger hunt and win free tickets to the upcoming tour for Hockey, a new band making a splash on the music scene.

JCP Teen Application on Facebook

JCP Teen Application on Facebook

The application is a simple quiz that enables users to answer questions and unlock rewards which range from exclusive MP3s, wallpapers, video concert footage and a chance to register and win tickets. Trivia questions are issued three times a week creating an ongoing purpose for continued interaction and discovery of content.

When a reward is unlocked the user is prompted to publish their new reward to their walls or friends’ feeds creating effective viral awareness.

Be sure and check it out and spread the word!

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Vitrue Launches “I Speak Green” Application for Ford

Wednesday, July 22nd, 2009

As the US auto industry transforms, there will be no better outlet to steer innovation than through the voice of the consumer. Brands that are firmly rooted in the social web will succeed by being able to harness this tremendous power of insight and endorsement. As the industry leader, Ford is staying true to its innovative nature by engaging its fans on Facebook.

Working in collaboration with Team Detroit, a partnership between Wunderman and JWT, Vitrue launched the “You Speak Green” application. Seamlessly integrated into the Ford Fusion + Hybrid presence on Facebook, the application invites users to “share the little things you plan to help the environment.”  The application enables a user to share their green tip by publishing a tip to their wall and their friends’ news feeds.

You Speak Green - Ford Facebook Application

You Speak Green - Ford Facebook Application

People inherently want to share good things as well as serve as an inspiration and motivation for others.  Each tip submitted is added to a vine where users can encourage their friends to do the same and watch the impact grow. The application also provides rating and segments submissions by most recent and friends.  Users are also asked if they would like to badge of their latest tip to their profile helping customize and evangelize the efforts of getting green.

A simple but powerful concept of each doing a little adds up to a lot.

Submit your tip and invite your friends – each tip helps add a powerful ripple effect of raising our consciousness of how to live more green.

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Social Media Marketing Tip: Run Don’t Walk to the Facebook Fan Box

Thursday, July 9th, 2009

Facebook Fan Box CodeAccording to Facebook, over 8 million users become fans of Facebook Pages everyday and Facebook has made it pretty easy to fan a page, keeping the fan button front and center across every tab. Given the importance of growing your Facebook fan base, we were excited to see the launch of the Facebook Fan Box.

The Facebook Fan Box allows you to easily put a call to action on your brand’s site, blog or other location to enable your visitors to easily become your fan on Facebook. The Fan Box offers a great tool for brand marketers to drive adoption of their social marketing strategies on Facebook. This simple yet powerful tool is a great way for a brand to bridge their coprotate site and let their users know where to find their official presence.

To get started simply grab the code from your Facebook page, just below your profile image. The widget is easy to customize allowing you to show fans and wall posts. If you need further customization check out the advanced options from the API docs.

Facebook Fan BoxThis image shows three different versions of the Facebook Fan Box. At the top right corner of this page, you can see where we have implemented our Facebook Fan Box.

Have you implemented the Fan Box?

Tell us about it, drop a link in the comments, and join the conversion.


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