Author Archive

Facebook Enhances Fan Page Moderation for the Vitrue SRM

Thursday, February 25th, 2010

presentation6Over a year ago Vitrue introduced a comprehensive Facebook wall management suite called the Vitrue Social Relationship Manager (SRM). Since its launch the Vitrue SRM has consistently brought first-to-market features for marketers, agencies and publishers. First to offer Facebook scheduling. First to offer custom landing pages for Twitter. First to publish video and audio posts in the Facebook Page stream. First to help brands moderate their Facebook Wall comments. First to leverage Facebook’s GEO-targeted wall posts. Now the Vitrue SRM is first to offer Fan Post moderation.

Just yesterday we were informed about an API change from our partners at Facebook aimed to help the Vitrue SRM’s page moderation. In the past, the Facebook API has allowed applications like the Vitrue SRM to remove comments from Facebook Page posts, but not remove the Fan post themselves. We are excited about the change and have already updated our platform to support it.

As noted, the Vitrue SRM provides easy, powerful and comprehensive Facebook Page moderation by seamlessly integrating flagged items through an administrative dashboard. All user comments are screened and flagged if matches are found in our inappropriate language and spam filters.

Facebook Page moderation can also be tailored for the brand with custom word filters. These are ideal for competitive keywords, campaign keywords, product conversations, or anything relevant to your social media vernacular. Facebook Page marketers can take action from the dashboard to immediately remove a Fan post or comment and with a simple interface for contextual review.

The Vitrue SRM has been developed with the largest and most successful brands on Facebook and Twitter. Vitrue’s platform is built for scale, serving over 21 million fans and growing fast. Vitrue’s innovation and expertise comes from managing this tremendous fan base. Leading social media innovation with easy-to-use tools like moderation from the Vitrue SRM, marketers, publishers and agencies can react in realtime and drive engagement in a brand-safe environment.

For more information about the Vitrue SRM take a look at our presentation and demo then contact us today and start managing your Facebook Page with the most comprehensive suite, built just for you.

Have a question or comment? Leave a note and join the conversation.

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Facebook Fan Page Updates Now in Google’s Real-time Search

Thursday, February 25th, 2010

Social Media Managers, your Facebook Page updates are now headed to Google’s real-time search. This is great news for brands using the Vitrue SRM to update their Fan feeds. They will get broader reach and potentially see greater SEO improvements.

Marketers, publishers and agencies who aren’t messaging their fan bases at least daily are missing the boat. If this is you, consider leveraging a publishing suite like the Vitrue SRM, and simplify social media marketing.

More details about Google’s real-time search and Fan pages updates can be read at Inside Facebook

For more information about the Vitrue SRM take a look at our presentation and demo then contact us today and start managing your Facebook Page with the most comprehensive suite, built just for you.

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Product Update – New Facebook and Twitter Solutions from the Vitrue Social Relationship Manager

Thursday, October 22nd, 2009

I’m thrilled to announce last week’s launch of the 1.2 version of the evolving Vitrue Social Relationship Manager application suite.

This version includes Facebook Wall Moderation, allowing clients to review/remove posts, and comments and flags/highlights inappropriate content with a language filter. This is one of the most anticipated features and adds tremendous amount of value to our product.

I am also excited to announce the inclusion of Twitter Pages in this release. As covered in “Mashable” today, we are excited to bring this innovation to the market.

We created Twitter Pages because we believe marketers need to harness the tremendous power and velocity of brand conversations on Twitter. With Twitter Pages, marketers now have the tools to create an launch a Twitter Page that hosts an asset to shape a conversation around – from video to photos to audio tracks.

Twitter Pages gives marketers a branded environment where they can set the tone. Here is a simple analogy I wanted to share to help explain the product.

Best Buy Twitter Page

Best Buy Twitter Page

The best part about a party is the conversation – without it – the party would be pretty boring. To have a party, you need to have a destination so people know where to gather to celebrate. Much like a party, Twitter Pages are designed to give marketers a quick and powerful way to set up a branded environment, theme to talk about and viral ability to share conversation within users own Twitter-verse. Check out our official product release here and let us know what you think about creating a brandable Twitter conversation.

In addition to moderation and Twitter Pages, The Vitrue SRM now supports 3rd party tracking codes (like Google Analytics & Omniture) allowing clients to see even more detailed web statistics on every click or Twitter Page.

Contact us today to learn more about the Vitrue SRM and how it makes social media marketing easy.

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Vitrue SRM Findings: Social Click Through Rates for Facebook are Highest on Tuesdays

Tuesday, September 8th, 2009

In partnership with MediaPost, we are excited to release new data insights from the Vitrue Social Relationship Manager, an application suite that allows brands to more easily manage, schedule, publish and measure messaging across Facebook and Twitter.

Vitrue SRM - Social CTR by Day of the Week

Vitrue SRM - Social CTR by Day of the Week

The new data illustrates the effectiveness of Facebook wall posts (in terms of click through) by day of the week. Presented in this chart you will see which days have the highest click through rates. Tuesdays and Wednesdays rank the highest.

Just as insightful is the end of the week where the social click through rates are below average, and in some cases by two-fold.

The sample data reported was compiled from nearly 200 million fans impressions on Facebook pages over a 5 month period (March though August 2009).

Marketers should take note of this data and use it to shape their social messaging strategies, pushing high priority updates out by mid week. As brands drive to amass substantial fan bases of 1 million+ there are tremendous efficiencies and insights to be achieved.  A successful strategy of fan management on Facebook involves a combination of wall posts that optimize CTR, as well as media buys to drive awareness and fan growth.

The Vitrue SRM is built for marketers, helping them effectively integrate into Facebook and Twitter. The Vitrue SRM provides insights to optimize marketing conversations, driving higher retention and participation.

In the coming weeks we will release additional analysis in our ongoing effort to educate social media marketers.

This social CTR by day data comes on the heels of the overall social CTR of 6.49% we announced with Ad Age a few weeks ago. Today’s additional data is holding in the same range and has risen slightly to 6.76%. (powerful findings as our results illustrate social media delivering dramatically higher levels than all other online mediums).

Industry standard data point – according to Quantcast, Facebook had 90,784,177 US people in month of June 2009 with a total of 2,907,453,723 visits - to simplify, on average 32 visits per person. With assumption of 1/12 of total US Facebook audience.

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Introducing the Vitrue Social Relationship Manager

Tuesday, August 11th, 2009

I’m thrilled to announce the Vitrue SRM (Social Relationship Manager). Marketers can rejoice as managing a Facebook Page and Twitter account has never been easier.

The Vitrue SRM is a web-based application suite that allows brands to more efficiently and effectively manage, schedule and automatically publish across Facebook and Twitter. While providing measurement and real-time analytics, the Vitrue SRM makes managing a brand’s social presence easy, improves fan engagement and increases ROI. You can read the details on the official press release.

I’d like to draw your attention to the implementation of the Facebook stream API for Pages. This API was opened just a few days ago from Facebook and allows applications to update a Page with content such as links, images and status updates. While there’s been limited means of updating a Facebook status (text only), the stream API gives far greater functionality.

The Vitrue SRM is the first built-for-brands solution to use the stream API for Facebook pages. Vitrue SRM marketers can now schedule posts to their Facebook Page in advance and let the Vitrue SRM do the rest. Posts can include photo, video or audio that and will play in the Fan’s news stream.

The Vitrue SRM was built for, and used by, some of the most social brands on the real-time web. Today the product is debuting via a limited access beta program. The full public availability is slated for September. To learn more check out http://srm.vitrue.com

Questions, and thoughts? Leave a comment below and join the conversation…

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Social Media Marketing Tip: Run Don’t Walk to the Facebook Fan Box

Thursday, July 9th, 2009

Facebook Fan Box CodeAccording to Facebook, over 8 million users become fans of Facebook Pages everyday and Facebook has made it pretty easy to fan a page, keeping the fan button front and center across every tab. Given the importance of growing your Facebook fan base, we were excited to see the launch of the Facebook Fan Box.

The Facebook Fan Box allows you to easily put a call to action on your brand’s site, blog or other location to enable your visitors to easily become your fan on Facebook. The Fan Box offers a great tool for brand marketers to drive adoption of their social marketing strategies on Facebook. This simple yet powerful tool is a great way for a brand to bridge their coprotate site and let their users know where to find their official presence.

To get started simply grab the code from your Facebook page, just below your profile image. The widget is easy to customize allowing you to show fans and wall posts. If you need further customization check out the advanced options from the API docs.

Facebook Fan BoxThis image shows three different versions of the Facebook Fan Box. At the top right corner of this page, you can see where we have implemented our Facebook Fan Box.

Have you implemented the Fan Box?

Tell us about it, drop a link in the comments, and join the conversion.


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Vitrue Social Media Index - Version 1.0 Released

Wednesday, July 1st, 2009

I’m extremely excited to announce the Vitrue Social Media Index Version 1.0. Yes, we have officially moved from Beta with our 1.0 release. It was just a year ago this month, when we started developing the Vitrue Social Media Index (SMI) and released our first public Beta in October 2008.

The past nine months have brought many accolades for the Vitrue SMI, from the Forbes coverage of Fey/Palin to the ever popular Vitrue 100 - Most Social Brands of 2008, the Vitrue SMI has caught the attention of some of the top marketing influencers and executives. All told the Vitrue SMI provided a great foundation for what it set out to do - help the industry define social media measurement.  You can read more about the Vitrue SMI in the news at  http://vitrue.com/press-room

But, most importantly the Vitrue SMI has cemented Vitrue as a leading expert on social media buzz and offered marketers priceless information about their brands. So, it comes as no surprise that we continue our investment in the Vitrue SMI.

As the social media landscape continues to evolve, so must the Vitrue SMI. To keep up with the evolution, we have re-calibrated the algorithm to reflect site growth, decline and popularity from the major social networks. In addition we have added share functionality of reports directly to Facebook, Twitter, MySpace and as well as blog/site embed codes.

How social is your brand? Try the new Vitrue Social Media Index:

how social is your advertising?
vs.
Enter one or two brand names, phrases, or keywords
Vitrue Social Media Index. Measuring your online conversations.

One of the coolest new features of the Vitrue SMI are “Live Charts”. You can now share or post a “Live Chart” of your Vitrue SMI score and everyday the chart will dynamically update with the current Vitrue SMI score. This can be handy to include on a blog, presentation or intranet. In addition, you can share a static chart called “Today’s Chart”. Sharing or posting “Today’s Chart” will only display the score when you shared it (it’s static). Here’s a couple of live charts for Coke and Pepsi:

About the Vitrue Social Media Index Methodology:

Each day, Vitrue analyzes the online conversations on a variety of social networks, blogs, status updates (aka micro-blogs), photo and video sharing sites.

The Vitrue SMI calculates scores about the brand’s social conversations. We apply a series of algorithms to reflect the frequency of usage, the size of the social media environment, and the magnitude of the conversation. The result is a single numeric score for each brand: the Vitrue Social Media Index (SMI).

Vitrue SMI scores to provide a simple, relative measure of conversations on the web.

The two most common uses are:

  1. Tracking movement of a single brand over time
  2. Comparing a brand with its competitors, either at an individual point in time or over a period of weeks or months

The changing world of online conversations results in significant movements up and down for brands.

Vitrue’s SMI reflects a combination of patent-pending technology, proprietary methodologies, and continuous refinement based on daily feedback and calibration. It provides the marketer with the industry’s simplest, most direct snapshot of conversations on the social web.

Questions or feedback? Join the conversation and leave a comment below.

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WTF? Why Brands Should Drive for 1M+ Facebook Fans Like Yesterday

Friday, June 12th, 2009

An almost surefire way to determine if a brand is actively marketing on Facebook was the existence of a vanity URL like http://facebook.com/vitrue or /cnn or /coke. Even Justin Smith at Inside Facebook separates his PageData database with vanity URL or not. The Facebook vanity URL has traditionally meant a brand has worked with Facebook on a media buy or some other type of relationship. Nevertheless this differentiator is going to become less accurate as Facebook is opening up vanity URLs to almost everyone on Saturday.

So this got me thinking about some of the brands with Facebook vanity URLs, those who supposedly are active on Facebook, but have a staggeringly low fan count (<10,000) - WTF?  …as in Where’s The Fans? Here’s a list of some vanity Facebook pages:

http://www.facebook.com/kodak
http://www.facebook.com/geico
http://www.facebook.com/Zune
http://www.facebook.com/propel
http://www.facebook.com/aquafina
http://www.facebook.com/dennys
http://www.facebook.com/staples
http://www.facebook.com/FedEx
http://www.facebook.com/gillette

Now, just to put this in to perspective, the following comparative brands with vanity URLs have 10-100X more fans:

http://www.facebook.com/vitaminwater
http://www.facebook.com/aflacduck
http://www.facebook.com/carlsjr
http://www.facebook.com/axe

But let’s not harp too much on the WTFs, eventually they may come around, as all marketers are doing these day (and if you should need help, call us). So, here’s an another interesting list of Facebook vanity URL brands that I feel, with the right strategy and technology, could easily join the 1M+ Fan Club:

http://www.facebook.com/DoritosLateNight [740K fans]
http://www.facebook.com/nokia [650K fans]
http://www.facebook.com/Hershey’sChocolates [640K fans]
http://www.facebook.com/porsche [500K Fans]
http://www.facebook.com/victoriassecret [470K fans]
http://www.facebook.com/target [430K fans]
http://www.facebook.com/americaneagleoutfitters [400K fans]
http://www.facebook.com/gap [320K fans]
http://www.facebook.com/RalphLauren [300K fans]
http://www.facebook.com/BlackBerry [244K fans]
http://www.facebook.com/BuffaloWildWings [170K fans]
http://www.facebook.com/verizon [150K fans]
http://www.facebook.com/harley-davidson [160K fans]
http://www.facebook.com/dell [30K - WTF?]
http://www.facebook.com/TheCheesecakeFactory [21K fans]
http://www.facebook.com/bestbuy [19K fans]

I guess now you maybe wondering just who’s in the Facebook 1M+ Fan Club? Here’s a sample list:

http://www.facebook.com/coca-cola Coca Cola 3M+
http://www.facebook.com/southpark South Park 2M+
http://www.facebook.com/Pringles Pringles 2M+
http://www.facebook.com/youtube YouTube 2M+
http://www.facebook.com/LiveMessenger Live Messenger 2M+
http://www.facebook.com/adidasoriginals Adidas
http://www.facebook.com/House House
http://www.facebook.com/Starbucks Starbucks
http://www.facebook.com/FamilyGuy Family Guy
http://www.facebook.com/GreysAnatomy Grey’s Anatomy
http://www.facebook.com/Titanic Titanic
http://www.facebook.com/darkknight Batman
http://www.facebook.com/scrubs Scrubs
http://www.facebook.com/reeses REESE’S
http://www.facebook.com/iTunes iTunes
http://www.facebook.com/applestudents Apple Students
http://www.facebook.com/GossipGirl Gossip Girl
http://www.facebook.com/spongebob SpongeBob
http://www.facebook.com/Frappuccino Starbucks Frappuccino
http://www.facebook.com/PrisonBreak Prison Break
http://www.facebook.com/vspink Victoria’s Secret PINK
http://www.facebook.com/Zara ZARA
http://www.facebook.com/Puma PUMA
http://www.facebook.com/hm H&M
http://www.facebook.com/MTV MTV
http://www.facebook.com/redbull Red Bull
http://www.facebook.com/FastandFurious Fast & Furious
http://www.facebook.com/tiesto Tiësto
http://www.facebook.com/BonJovi Bon Jovi
http://www.facebook.com/skittles Skittles

Social networks and tools are where consumers are gravitating - with over 300 million unique visitors to Facebook in April - brands large and small should easily set their sites on 1M+ fans. Another way to think about it; if you engage a 1+M fan base 4 times a day, 365 days that’s a staggering 2.5B billion possible engagements or 200M per month. Are you missing out? Ask yourself WTF? Leave a comment below and join the conversation.

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The Vitrue 100 - Top Social Brands of 2008

Thursday, January 29th, 2009
The Vitrue 100 of 2008

  1. iPhone
  2. CNN
  3. Apple
  4. Disney
  5. Xbox
  6. Starbucks
  7. iPod
  8. MTV
  9. Sony
  10. Dell
  11. Microsoft
  12. Ford
  13. Nintendo
  14. Target
  15. PlayStation
  16. Mac
  17. Turner
  18. Hewlett-Packard
  19. Fox News
  20. BlackBerry
  21. ABC
  22. Coke
  23. LG
  24. Best Buy
  25. Honda
  26. eBay
  27. Sharp
  28. Lincoln
  29. NBA
  30. Pepsi
  31. General Motors
  32. McDonald’s
  33. General Electric
  34. Walmart
  35. NFL
  36. Mercedes
  37. BMW
  38. Samsung
  39. Nike
  40. Subway
  41. Dodge
  42. Pandora
  43. CBS
  44. Mercury
  45. NBC
  46. Disneyland
  47. last.fm
  48. Toyota
  49. Cadillac
  50. Chevy
  51. Jeep
  52. Netflix
  53. Nascar
  54. Suzuki
  55. Red Bull
  56. Wendy’s
  57. Burger King
  58. Volkswagen
  59. REI
  60. Nissan
  61. T-Mobile
  62. Verizon
  63. Macy’s
  64. AT&T
  65. Guess
  66. Victoria’s Secret
  67. Walt Disney World
  68. Audi
  69. TBS
  70. Cartoon Network
  71. IKEA
  72. SEGA
  73. Kia
  74. Porsche
  75. Fox
  76. Intel
  77. IBM
  78. VH1
  79. MLB
  80. Cisco
  81. Oracle
  82. Saturn
  83. Sprite
  84. Subaru
  85. Adidas
  86. BP
  87. AMC
  88. Chili’s
  89. The Gap
  90. Capital One
  91. Hyatt
  92. Costco
  93. KFC
  94. Adult Swim
  95. Jet Blue
  96. Taco Bell
  97. Converse
  98. Sirius
  99. Puma
  100. Sears

We are excited to release the first-ever top social brands of 2008 list, The Vitrue 100. Last year we launched our Social Media Index (SMI) which is designed to capture a brand’s share of voice on the social web. 

The paradigm shift that social media has created for brands is significant and marketers who are not embracing social media need to take notice. What was an afterthought of marketing, just a few years ago, has now emerged as a significant part of the marketing mix and it continues to grow fast. The Vitrue 100 list represents companies who are establishing their social presence and doing so successfully. 

We established The Vitrue 100 to help bring credibility and clarity to this emerging space. The Vitrue 100 helps define who is winning, who could be doing better and provides the industry with overall trends.  

Press Release: Announcing The Vitrue 100
Advertising Age: The Most Social Brands of 2008

Methodology

The Vitrue 100 is the result of Vitrue’s daily analysis of over 2,000 popular brands.

Each day, Vitrue analyzes the online conversations on a variety of social networking, blogging, microblogging, photo and video sharing sites.

The Vitrue SMI calculates scores about the brand’s social conversations. We apply a series of algorithms to reflect the frequency of usage, the size of the social media environment, and the magnitude of the conversation. The result is a single numeric score for each brand: the Vitrue Social Media Index (SMI).

The Vitrue SMI is a unit-less number and that can be compared with other Vitrue SMI scores to provide a simple, relative measure of conversations on the web.

The two most common uses are:

  1. Tracking movement of a single brand over time
  2. Comparing a brand with its competitors, either at an individual point in time or over a period of weeks or months

The changing world of online conversations results in significant movements up and down for brands. The Vitrue 100 was determined by averaging the SMI scores for each brand across each day in December 2008. The result is a ranked list of the brands which are most talked about on the social web.

Because people often do not use a product’s full name in online conversations, we adapt our results to reflect common language usage. This dynamic process continues to evolve along with brands and language itself, with the goal of having the Vitrue SMI reflect the way people actually speak and type about brands.

Vitrue’s SMI reflects a combination of patent-pending technology, proprietary methodologies, and continuous refinement based on daily feedback and calibration. It provides the marketer with the industry’s simplest, most direct snapshot of conversations on the social web.

We welcome your input.
We continue to evolve and refine the SMI to capture and measure social conversations on the web. We’d love to hear from you. Leave a comment and join the conversation about The Vitrue 100.

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Dunkin’ Donuts and Krispy Kreme Create Inaugural Buzz

Wednesday, January 28th, 2009

MediaPost’s Marketing Daily “Donut Chains’ Inauguration Promos Generate Buzz” uses the Vitrue Social Media Index to measure lift. The article describes two different promotions designed to kick up buzz around the presidential inauguration. According to the Vitrue SMI both chains were successful. Dunkin’ Donuts had the larger point move (5.0), and Krispy Kreme had the biggest percentage gain (25%). Dunkin’ Donuts still holds the top position between the two as the most social brand.

Vitrue SMI Trend Dunkin' Donuts & Krispy Kreme

Vitrue SMI Trend Dunkin' Donuts & Krispy Kreme

Did you grab a free warm donut from Krispy Kreme? Have you tried the new Stars and Stripes from Dunkin’ Donuts? Leave a comment and join the conversation.

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