Marketers now are thinking of social media not as a one-off campaign but as an overall experience, not an experiment anymore but a 24/7 presence.
Earlier this week we were excited to announce the launch of the Vitrue SRM application suite to enable marketers to better manage social relationships, by simplifying and automating a time and people intensive process.
In private beta since March, we developed the Vitrue SRM application suite as part of our overarching commitment to social media innovation and to help marketers better understand and harness the power of their social enthusiasts.
I believe there is no greater medium from an efficiency and effectiveness standpoint than social media to reach and engage consumers. Through social media, you have an audience that has opted in, that is captive and that wants to hear form you. As covered in “Ad Age” yesterday, in our private beta we have seen on average a social click through rate of 6.49% on Facebook - incredibly powerful as our initial results illustrate social media delivering dramatically higher levels than all other online mediums. (See additional details below on our findings)
Media choices you make cement your relationship in the minds of consumers and day-by-day we are seeing more large marketers use social media as the fulcrum of their communication strategies.
Social Relationship Management represents the overarching vision for where we are headed as a company. Offering strategy and technology to manage social relationships on an ongoing basis.
We are committed to helping marketers and the industry as a whole look at social media and provide many of the strategies of traditional media such as segmenting your audience, dayparting your message, A/B testing of offers – all driving to help marketers optimize their approach for higher retention and participation of their most valued customers.
With the first-to-market integration of the Facebook stream API for Pages, we have empowered marketers to proactively plan, produce and schedule appropriate messaging, in advance, while fully automating the delivery to their Facebook wall.
We have seen firsthand, the challenges of managing a dynamic and robust Facebook presence and the Vitrue SRM is the vehicle we use to make our lives and that of our clients’ easier. It has been possible to upload a picture, video, or even a text-status update on Facebook, but blending the three together has never been customizable, seamless or trackable. Marketers long to create buzzworthy conversations and track user engagement. Direct response strategies have been all too non-existent.
The Vitrue SRM brings many solutions to challenges marketers face when establishing a long-term social strategy.
We welcome your input and are looking for additional marketers to join our limited beta. Please request an invite here and use the feedback tab to let us know your thoughts.
Details on beta social click through findings from the Vitrue SRM
The Vitrue SRM is currently in private beta testing with limited set of marketers that span consumer electronics to consumer packaged goods to tourism to communication service providers
Vitrue data collected March 2009 through July 2009
Industry standard data point – according to Quantcast, Facebook had 90,784,177 US people in month of June 2009 with a total of 2,907,453,723 visits - to simplify, on average 32 visits per person
With assumption of 1/12 of total US Facebook audience, Vitrue data shows a click through of 6.49%
With assumption of 1/8 of total US Facebook audience, Vitrue data shows a social click through of 4.32%
With assumption of 1/4 of total US Facebook audience, Vitrue data shows a social click through of 2.12%
Even in most conservative scenario, social click through out delivers other online mediums
We believe based on our anecdotal research that 1/12 is the right assumption (spot check it yourself – at any given time what percentage of your own friends are online on Facebook)
Note: this is a measure of click through only – does not include the added bonus of “engagement” through likes and comments