Author Archive

Vitrue Wall Apps Bring Home the Bacon for Restaurant Marketers

Friday, March 12th, 2010

Recent study in the Harvard Business Review reinforces notion that restaurants on Facebook who engage consumers drive more sales

one-cafe-chain_s-facebook-experiment-harvard-business-review3We came across a recent study issued cited in the Harvard Business Review, examining the consumer response for a restaurant chain, Dessert Gallery (DG), when they became the restaurant’s Facebook fan.

As the study cites:
•    Facebook changed customer behavior for the better
•    People who had become fans ended up being DG’s best customers - though they spent about the same amount of money per visit
•    DG fans increased their store visits per month after becoming Facebook fans and generated more positive word of mouth than nonfans
•    DG fans went to DG 20% more often than nonfans and gave the store the highest share of their overall dining-out dollars
•    DG fans were the most likely to recommend DG to friends and had the highest average Net Promoter Score—75, compared with 53 for Facebook users who were not fans and 66 for customers not on Facebook
•    DG fans also reported significantly greater emotional attachment to DG—3.4 on a four-point scale, compared with 3.0 for other customers.
•    DG fans were the most likely to say they chose DG over other establishments whenever possible
Pretty compelling findings that Facebook engagement can lead to significant and meaningful results on consumer behavior and purchasing.

With the recent launch of our Wall Apps, Vitrue is providing marketers the tools to increase this engagement and its velocity through their Facebook Wall and thus through their fans’ news feeds, where they spend the most time.

This HBR study reinforces our vision for Wall Apps and how smart companies in this vertical like Chick-fil-A and Buffalo Wild Wings are leveraging the Vitrue SRM.  Wall Apps provide a marketer an arsenal of tools to engage fans and serve up a balance of utility, insight and entertainment.

Vitrue Wall App Coupon in a Fan's News Feed

Vitrue Wall App Coupon in a Fan's News Feed

A few quick examples of the daily engagement marketers can drive using the Wall Apps:
•    Utility - providing a valuable coupon
•    Insight - issuing a poll to see what their preference is for product refinement or pricing
•    Entertainment - posting a quiz and find out what kind of topping or sauce best suits their personality

We believe creating this kind of engagement right in the news feed is cutting edge and challenge marketers to see the results for themselves.

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Super “Social Media” Bowl 2010

Thursday, February 18th, 2010

2009collegefootballtvscheduletelevisioncoverageespnabccbsdirect-jpeg-image-302x302-pixelsThere is no denying the power of social media. And if 2009 with its staggering growth statistics weren’t enough proof, then look no further than the Super Bowl.  Arguably, this was the most social Super Bowl of all time. Brand marketers, sports fans, and advertising fans utilized social media to buzz about the big game.

This year’s Super Bowl was the most watched television program in history with 106.5 million watching, according to Nielsen.  I think social media played a role in those ratings. Twitter, Facebook and blogs were all a buzz leading up to the game, whether it was about watching the game, the television ads or just Americans rallying behind the much beleaguered city of New Orleans.  One can link the tremendous social media buzz around the game to its viewership.

Leading up to the big game, you couldn’t read the words “Super Bowl ads” without “social media” being connected – and with good reason. It’s not just about the commercial spot anymore; it’s about those ads - and the buzz around them - driving viewers online to start and share conversations about a brand, particularly on Facebook and Twitter.  And if done effectively marketers can create millions of brand ambassadors online, talking and sharing your brand with their family, friends and colleagues. And millions were chatting pregame about these ads, essentially creating interest to tune-in and watch them live.

We wanted to look at the advertisers to see how big broadcast media impacts social media. We have listed the top 20 biggest movers in terms of percentage from where they started before the game’s big bang.  Our finding were covered in “PRWeek” for the second year in a row.
presentation1
A few thoughts on the top gainers

“Shutter Island” #1
It is interesting to see an upcoming movie garner the top percentage gainer spot - is it Leonardo DiCaprio’s appeal or Martin Scorsese? Movie studios embracing big broadcast has paid off dividends in social buzz. Entertainment brands can not only drive anticipation for an upcoming release but extend their life and keep in cultural relevancy for continued sales of DVDs through social media (from simple status updaters which enable fans to cite and publish of their favorite lines to image applications where fans can literally become part of a scene).

Google #2
Incredible spot that has received much attention - first time Google entered TV to our knowledge – what a beautifully executed and thought provoking spot spot - not everything has to been  crazy humor to break through the clutter.

E Trade #3
Their epic campaign was taken to new level this year and created much chatter - babies playing off present day landscape - “is that milk-alocholic Lindsey over there?” Touching into cultural  conversation which needs to be extended on a 24 X 7 basis - not just a one off.  We challenge creatives to be apply creative thinking to social media infrastructure as well.

Dove Men #4
What a great product debut - key placement in the Super Bowl which moved the needle.  Smart move to introduce the product to key audience while women who watch with their men endorse the benefits and will most likely purchase for the household.

So now what?
I think everyone gets that social should be a part of the marketing mix. The question is do they know how to effectively do that, especially with the TV medium? Some may say TV ads are dying, and there is some merit to that. However, big events, like the Super Bowl, Oscars, etc., will always attract people around a TV. People don’t like to view these events by themselves in their room on their laptop, It’s a community thing - “Can you believe she won!” “Did you see that catch!”  So marketers need to learn to effectively leverage the ‘traditional’ medium with social. Yes, these spots are about entertaining and brand awareness…but can they also effectively translate to social currency that live on a 24X7 basis.

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Nationwide Asks You to Create Your Own World’s Greatest Image on Facebook

Friday, February 12th, 2010

presentation3In partnership with McKinney, Vitrue launched a Facebook application for Nationwide’s “The World’s Greatest Spokesperson” campaign.

A fun and smart campaign that introduces, the world’s greatest spokesperson for Nationwide, picking up on a wildly popular cultural meme.
The campaign reaches out and embraces consumers to get to know them better, listen to their issues and solve their problems.

Only one person is capable of being on the consumer’s side…the world’s greatest spokesperson.

presentation3-11As a central hub, Vitrue has executed a Facebook application where users can become part of the fun. Users are prompted to enter their own caption on top of pre-populated lines….THE WORLD’S fill in your own thoughts IN THE WORLD.  The application loads in a users photo album so they can select a picture of their beloved friend, pet, child, whatever to create a photo or T-shirt a users can publish to their wall or also publish to a gallery of other submissions.

I love this app - simple and fun and a perfect extension of a campaign. Check out my interpretation of the world’s greatest dog :)

The campaign is starting its debut and its spots will be fronted in tonight’s opening Olympic ceremony as well as NASCAR’s opening race, the Daytona 500 this Sunday.

Be sure and check it out and share with the world your favorite.

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Vitrue Named a Finalist for Red Herring Global 100 Award

Wednesday, January 13th, 2010

red-herring-global-100-google-search-1We are thrilled to be selected as a finalist for the Red Herring Global 100 award which recognizes private companies that are playing a leading role in innovation and technology from around the world.

Vitrue was selected as a finalist from a pool of nearly 1,200 private companies and nominees were reviewed on both quantitative and qualitative criteria such as financial performance, technology innovation, quality of management, execution of strategy, and integration into their ecosystem. Further noted by Red Herring, the judges look closely at the company’s global strategy to evaluate how the company will be able to handle the challenges of internationalization and a global presence. Furthermore, Red Herring cites these global innovators are the ones to watch as they disrupt their respective industries.

“This year was especially difficult,” said Alex Vieux, publisher and CEO of Red Herring. “Despite the global economic situation, there were many great companies producing really innovative and amazing products that we had a difficult time narrowing the pool and selecting the finalists. Now we’re faced with the arduous task of selecting the final 100 winners of the award. We know that this year’s crop will grow into some amazing companies that are sure to go far.”

We are honored to be a part of this global list.  We are committed to aggressively driving social media forward and strive for new ways to exceed market expectations to establish connections between brands and consumers.

As cited in one of our blog posts from Q4 last year, we outlined our new Facebook Moderation features to the Vitrue SRM, Global Brands Demand Global Scale, “Just one year ago, we were helping brands manage fan pages that totaled 100,000 or so fans.  Today, we are currently managing pages that combine for over 10,000,000 fans marking a 100-fold increase. On top of that, our systems are managing social activity on a global scale “across the pond” so think about the transactional horse-power we are working on here. This explosive fan growth, which creates hundreds of millions of comments and social actions, requires world-class technology solutions which scale to meet the unique needs of brand marketers who want to encourage authentic conversations on Facebook but need safeguards to protect brand integrity.”

In 2009 alone, Facebook crossed the 350 million mark of global users, illustrating of the awesome power of our collective social currency.  What a tremendous opportunity this presents for marketers to drive engagement, build their fan bases and truly harness the power of social media.

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The Vitrue 100: Top Social Brands of 2009

Monday, January 4th, 2010
The Vitrue 100 of 2009

  1. iPhone
  2. Disney
  3. CNN
  4. MTV
  5. NBA
  6. iTunes
  7. Wii
  8. Apple
  9. Xbox
  10. Nike
  11. Starbucks
  12. NFL
  13. PlayStation
  14. Adidas
  15. BlackBerry
  16. Sony
  17. Mercedes
  18. Microsoft
  19. Samsung
  20. BMW
  21. Nintendo
  22. Best Buy
  23. ESPN
  24. Ford
  25. Honda
  26. Ferrari
  27. Gucci
  28. Nokia
  29. Major League Baseball
  30. Dell
  31. Coca-Cola
  32. CBS
  33. ABC
  34. iPod
  35. Mac
  36. Turner
  37. Nissan
  38. Toyota
  39. eBay
  40. Amazon
  41. Victoria’s Secret
  42. Nutella
  43. NASCAR
  44. Disneyland
  45. Audi
  46. NHL
  47. Red Bull
  48. Verizon
  49. Intel
  50. Subway
  51. Hewlett-Packard
  52. Puma
  53. Kia
  54. Fox News
  55. Porsche
  56. Jeep
  57. Dodge
  58. Pandora
  59. Walmart
  60. Zappos
  61. Suzuki
  62. McDonald’s
  63. Krystal
  64. T-Mobile
  65. Skittles
  66. KFC
  67. Volkswagen
  68. NBC
  69. Sprint
  70. Pixar
  71. Motorola
  72. IKEA
  73. Pepsi
  74. Cisco
  75. REI
  76. LG
  77. AT&T
  78. Converse
  79. The Gap
  80. Chevrolet
  81. Louis Vuitton
  82. Toys”R”Us
  83. H&M
  84. Philips
  85. General Motors
  86. Pringles
  87. Visa
  88. Prada
  89. Panasonic
  90. IBM
  91. VH1
  92. Hulu
  93. Oracle
  94. Burberry
  95. SEGA
  96. Sears
  97. Avon
  98. Jet Blue
  99. Lacoste
  100. Comcast

vitrue100wall41We are excited to release our second annual ranking of the most social brands, The Vitrue 100. 2009 certainly marked the tipping point for social media with Facebook crossing 350 million month active users worldwide (100 million US users) according to “Inside Facebook”, December 2009.

Adoption of social media by marketers has also followed suit,  as eMarketer cites the percentage of the Fortune 500 not using social media has dropped dramatically - from 43% now to only 9%.

Forrester is also stating that social media marketing is projected to grow at an annual rate of 34%, faster than any other form of online marketing (US Interactive Marketing Spend 2009 to 2014 Report issued Summer 2009).

So what does all this mean as we head into 2010?  Marketers are adding social as a foundation into the marketing mix and need the infrastructure to manage their increasingly robust presences. TV spots are now tagged out with Facebook URLs instead of corporate web sites and point-of-sale call to actions now direct you to fan them on Facebook or follow them on Twitter.

Marketers get that social works. So with this in mind we established The Vitrue 100 to help bring credibility and clarity to this emerging space. The Vitrue 100 helps provide the industry with overall trends. We issue the list to highlight the most social brands and help demonstrate the value of social media marketing.

Some thoughts on this year’s list:

  • Overall provocative mix of blue chip brands – cross category from CPG to auto to electronics to retail
  • iPhone still reigns supreme, second year in a row as the most buzzed about brand on the social web
  • Game consoles dominate the top of the list Wii #7, Xbox#9, PlayStation #13, Nintendo #21
  • Biggest gainer this year was Adidas, also NBA, Nike, MLB, Nissan, Victoria’s Secret, HP, KFC all made impressive gains, check out The Vitrue 100 from 2008 here
  • Luxury brands on the list this year with good representation – Gucci #27, Louis Vuitton #81, Prada #88 and Burberry #94
  • Media brands make up 8% of list – CNN #3, MTV #4, ESPN #23, CBS #32, ABC #33, Turner #36, Fox News #56, NBC #68 – perhaps illustrating our socialization of their content
  • Cosmetic brands under represented missing outside of Avon at #97 as well as travel brands as jet Blue was the only airline to make this year’s list
  • Sport brands make sense to be so prominent too as people are very passionate NBA #5, NFL #12, MLB #29, NASCAR #43, NHL #46
  • Restaurants also make sense – people talk about where they want to eat – Subway #50, McDonald’s #62, Krystal #63, KFC #66
  • Automotive vertical well represented – Mercedes #17, BMW #20, Ford #24, Honda #25, Ferrari #27, Toyota #38, Audi #45, Kia #53, Porsche #55, Jeep #56, Dodge #57, Suzuki#61, Volkswagen #67, Chevrolet #80, GM #85

Take a look and let us know what you think.

Methodology
The Vitrue 100 is the result of Vitrue’s daily analysis of over 2,000 popular brands on the social web.

On July 1, 2009, we refined the SMI’s algorithm in our continual efforts to reflect the the social web.  See more details here> http://vitrue.com/smi/

The Vitrue SMI report is an easy to understand measurement of a brand’s online conversations. Based on our patent-pending technology, index scores are comprised of various online conversations from status updates to multi-dimensional video sites. The Vitrue SMI score provides a snapshot in time to help make sense of the overwhelming amount of measurable data.

We derive the Vitrue SMI by reviewing popular social media sites. We update the Vitrue SMI once daily. Our sample set represents different dimensions of social interactivity:

  • Social Networking - general sharing
  • Video Sharing - high engagement of viewing time and authenticity of dimension
  • Status Updates - aka Micro-Blogs; key influencers who chatter and actively push content
  • Photo Sharing - social meta data
  • Blogs - general blogsphere, commentary mentions

The index numbers are not intended to be used in absolute terms; rather, they provide a numerical basis to compare the social media prominence of two or more terms. We frequently update the algorithm based on changes in usage patterns, overall traffic and social network results.

The changing world of online conversations results in significant movements up and down for brands. The Vitrue 100 was determined by averaging the SMI scores for each brand across each day in December 2009. To further clarify, “annual” based on grouping of pull done once a year as the first Vitrue 100 was done December 2008 and we wanted to measure year over year. The result is a ranked list of the brands which are most talked about on the social web.

Some powerhouse technology brands were omitted from the list as they provide the backbone of many social networks.  While Google, Facebook and others are top brands, The Vitrue 100 is measuring companies that are using social technology, not those who are the technology.

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Happy Holidays from Vitrue!

Thursday, December 24th, 2009

happyholidaysJust a quick post to wish all a great holiday!

As the year draws to a close, we gratefully pause to wish you a happy holiday season.

We appreciate the continued support and are so excited about what is to come in 2010!

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How to Shop Socially for the Holidays

Thursday, December 3rd, 2009

Facebook has become an epicenter for the “wisdom of friends” where we all share and influence each other.  Savvy brands know to “fish where the fish are” and enable customers to interact with their products in an environment where they are already spending a lot of time.

With holiday retail in full swing and cyber Monday sales rising 14% over last year (Coremetrics), brands who are social and who connect the shopping experience with the Facebook social graph will win.

We are proud to work with Buy Buy in partnership on their Facebook presence to help provide not only conversation but helpful utility.

Best Buy Facebook Page, Get Advice

Best Buy Facebook Page, Get Advice

Our “Shop + Share” application allows users to shop for Best Buy products and share with or get advice from their Facebook friends. By leveraging the Remix API, Best Buy is one of the first major national retailers to make a true social shopping experience on Facebook.

“Fast Company” recently cited Best Buy as a brand doing it right by tapping into peer recommendations.

Social shopping is imperative for retail brands as they need to provide experiences that make it very easy for fans to tap into the knowledge of their friends, whose opinions are more likely to make an impact on their purchasing decisions.

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Using Social Media for Social Good

Wednesday, December 2nd, 2009

Since 1988, as World AIDS Day is observed on each on December 1st.

inspired-jpeg-image-200x194-pixels-1Vitrue is proud to be working with (RED)™ , a simple idea that transforms our collective power as shoppers into a financial force that helps those affected by HIV in Africa.


(RED) product partners include powerhouse brands like Starbucks, American Express, Converse and Apple – just to name a few.  Our spending dollars when buying red products from these brands delivers a huge impact on the fight against AIDS.  To date over $140 million has been raised.

Yesterday’s observation was tremendous and the social media response was significant.  Major pushes on Facebook and Twitter to turn them each RED – literally. As “Mashable” cited, you could show you support by changing your profile picture on Facebook or tweeting with red hash tags – even Twitter turned their home page red.

Today the (RED) Facebook page has toped over 380,000 fans and the Twitter followers are over – 914,000 - such powerful adoption.

Using social media to do social good just makes sense.  People connect to causes and brands that are good and do good.  Any effective communication strategy is tied to giving consumers the power to express their values and emotions by doing things that matter in their lives.

Social media environments provide an unparalleled environment to make social change.  We are all influenced by social actions and simply fanning, commenting, liking, tweeting power incredible social awareness and change.

We are proud to support (RED)’s Facebook page.  By making it easier for consumers to interact with brands and entities that give back, it is a powerful way for charities to spread their message going forward. With brands and charities showcasing content and by simply sharing something you think is cool you are powering significant social change – be it a thought, a video testimonial, or an inspirational song.

We enthusiastically welcome interest and inquiries from other charities so that we can provide expertise on how to best leverage this marketing medium as we firmly believe social media and social good need to be tied together.

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Vitrue’s Seven Trends for Social Media in 2010

Thursday, November 19th, 2009

presentation1We wanted to provide some simple yet powerful takeaways of where we see social media headed as we head into 2010.

We have never seen a hotter market or a more fascinating time – as social media is truly changing how we interact with each other let alone our favorite  brands.

What we see working at Vitrue is staying committed to aggressively driving social media marketing forward and continually striving for strategic and creative new ways to meet and exceed evolving client and market needs as being social is now intrinsic to mainstream culture.

This morning we saw a great article in “Ad Age”, Starbucks Rings in the Holidays With Big Social-Media Push, that hit on one of our core trends.

“It’s like we’ve taken the version 1.0 of last year and now we’re really doing it at scale and going to a lot more places where our customers already are,” said Chris Bruzzo, VP-brand, content and online at Starbucks. “People are saying this is going to be a big year for social media and we’re a microcosm of that. Whereas last year it was a curiosity, this year it’s a core part of the program.”

So what do we anticipate seeing more of next year?
Check our top trends and let us know what you think will shape the future of social media.

Vitrue’s Seven Trends for Social Media in 2010

  1. “Grass Roots Social Media” - push to customize and segment, making more localized and more relevant
  2. Integration of social media will become the norm/become fabric of corporate marketing programs – what typically was siloed management of Twitter, Facebook and YouTube, social media will be come much more integrated – like in the 90s for ad serving  whole departments are being created to manage social media. Testing and trials are over. It is here to stay.
  3. Social communications sophistication - companies will be employing some of the same tactics they have used with email marketing over the past 10 years.  They have learned about messaging their customer base from years of trial, and now will be using much of the same process and policy.
  4. Brands going global in their social strategy
  5. Platform approach – brands need management systems and scale – everything is getting more social at an exponential rate
  6. “Wisdom of friends” vs the “wisdom of crowds” purchasing influence continued to be shaped more and more by our peers
  7. Facebook continues to evolve as the “identity platform” as its social currency, interactivity and its maturing portability is unmatched

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Yoplait® raises awareness for Breast Cancer by Tapping into Facebook

Tuesday, October 6th, 2009

In partnership with Publicis and General Mills, Vitrue launched an engaging Facebook presence for Yoplait’s “Know Your Girls” breast cancer awareness and education campaign.  Over the past 11 years, Yoplait has raised over $22 million for breast cancer and this year strives to take it a step further by tapping into Facebook to educate and unite women.

By establishing a comprehensive Facebook hub that is filled with information, Yoplait is helping empower and inform women as well as provide them the tools virally educate and raise awareness within their own social circles.

The campaign’s creative touts a strong message in a fun, sassy and truly all-girl manner of “Know Your Girls”.

The comprehensive Facebook presence enables women to connect and share through four different applications, all of which integrate into the publisher feature of a user’s wall enabling their social actions to organically spread and create awareness.

Yoplait Pledge - Know Your Girls

Yoplait Pledge - Know Your Girls

The pledge tab asks young women to “pledge” to get to know their body through education and awareness.  For each pledge executed, Yoplait will donate 10 cents to  the Susan G. Komen for the Cure® for research on young women. For every pledge received by October 31, 2009, Yoplait will donate 10 cents to Susan G. Komen for the Cure, up to $100,000.

The “Your Girls” tab allows you to add a photo of “Your Girls” as an empowering, proud and oh-so-sassy statement. No need to worry – no boys allowed – this is a gender-gated Facebook application.

Yoplait Lower Risk - Know Your Girls

Yoplait Lower Risk - Know Your Girls

The “Lower Risk” tab, provides fun and educational messages that can be downloaded and printed or shared with friends on Facebook.

The “Quiz” asks users a series of questions to test their knowledge of breast cancer and prevention and displays key facts after each answer to help expand knowledge.

The wall posts coming show the unified passion for a cure and each message provides another unique face and inspiring story behind the ongoing fight against breast cancer.

It’s our hope that this page and its message continue to grow and be shared throughout Facebook’s vast community.  And, hopefully, with programs like Yoplait’s “Know Your Girls”, that one day every woman will be empowered through education and awareness to take a stand against breast cancer.

This initiative is especially near and dear to my heart as my mother is a breast cancer survivor, and I know first-hand how early detection—through awareness, education and empowerment—can save your life and the lives of those you love.

Help us spread the word.

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