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Facebook Best Practices Series from Vitrue: Anatomy of an Effective Facebook Post Strategy

Thursday, June 3rd, 2010

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There is no doubt that Facebook has become an integral part of many people’s days. Close to 500 million pairs of eyes spend an average of 55 minutes per day engaging with friends, brands and games on Facebook. A typical user “Likes” approximately four brand Pages per month, according to the social network itself. Doing the math, that means a user who has spent a year on Facebook is likely following around 50 brand Pages. Add all of their friends’ updates and posts to the mix, and a user’s news feed can quickly become a proverbial traffic jam. For brands, your messaging can easily get lost in those streams. The key for brands that are looking to maximize their exposure is to create posts that stand out from the rest. News feed optimization is becoming the new SEO, so let’s take a look at a couple ways to help.

The Facebook stream is a very visual space. Brands need to think of their posts as interactive billboards. Before you post, ask yourself what you can do to draw eyeballs to your post. Take these tips into consideration:

1) Use a simple, visible thumbnail to represent your brand. Your brand’s thumbnail image appears in a user’s stream with every post, so it should clearly convey who you are. Many brands use a default profile image up that looks great on their Page, but do not account for how the image will be represented in the smaller thumbnail size. Your brand’s thumbnail should look its best on the wall, be recognizable and shouldn’t cut off parts of your logo.

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2) Employ media in your posts. When we say media, we’re talking about images, video, audio, etc. At the very least, attach a compelling image with every post to help convey its message as much as possible. Use images that don’t contain text because it won’t be legible once they are resized to appear in a user’s stream. Similar the brand’s thumbnail, think about what this image will look like in a user’s stream.

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3) Image size matters. Few brands think about this, but the easiest way to get your posts noticed is to associate a larger image with your post. Images associated with your post are rendered in a space up to 90 x 90 pixels, with an emphasis on scaling the image to be 90 pixels wide. To take maximum advantage of the real estate Facebook affords you, try to use the largest possible image you have available.

4) Ask questions. The easiest way to create engagement through posting is to simply ask questions when making a post. Try asking questions in a few posts if you aren’t already and see if the number of fans’ “Likes” and comments increase.

5) Text-only posts should be used rarely. We suggest having 95% of your posts contain media. Why? Text-only posts are less likely to catch a user’s eyes in a crowded stream. As a general rule, a text-only post probably makes the most sense when you aren’t looking for much engagement (e.g. making a post to say “Thank You” to all your fans).

Up until now, we’ve talked about the low-hanging fruit that every brand can do right now. If you really want to stand out from the crowd, it’s time to step up your game and take it to the next level.

6) DIY engagement. One of the great things about Facebook is that users don’t need to go out to discover content. It comes to them via their news feeds. Also, the popularity of custom applications on Facebook cannot be denied. We’ve built a ton of them ourselves and continue to receive requests for them. But we asked ourselves if there is a way to bring the engagement of custom applications to the news feed where users could more easily participate. We placed lighter applications built for the Facebook Wall, and found that they generate 110 times more reach from fans than applications housed within a Tab.

We introduced Wall Apps to our Social Relationship Manager as a way for brands to easily engage their fans in the news feed. Wall Apps allow brands to easily create and customize engaging apps such as coupons, polls, slideshows, and audio/video playlists amongst others. They’re visually appealing while offering your fans a phenomenal user experience in their own stream. Vitrue provides an easy-to-use interface that allows you to create and monitor your apps instantly. That means that you can create engaging posts more often and offer your fan base a variety of post options.

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If you are looking to stand out in the crowded Facebook news feed, the key is to make your posts more visually appealing, while offering content that users want to engage with. We’ve given you some best practices for building more visually appealing posts. When you are ready to take the next step, Vitrue SRM Wall Apps can help take you to the next level.

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Is Your Brand Ready to Capitalize on the New Facebook Promotion Guidelines?

Thursday, November 12th, 2009

facebook-hqFacebook recently updated their policies for promotions and sweepstakes and there are two important changes for brands to know.

First, promotions run on Facebook must be located “on an application box in a tab on a Facebook Page” or “on the canvas Page of an application on the Facebook Platform”.  Secondly, there is a new requirement that all promotions must be submitted to Facebook at least 7 days prior to the start of the promotion AND receive Facebook approval. This means that brands will no longer be able to run promotions and sweepstakes within the News Feed. These changes to the Promotion Guidelines are very much in line with a very important Facebook goal: improving the quality of the Facebook environment.

All of the recent Facebook changes are an attempt to streamline the Facebook feed and improve the quality of the user’s experience.   With such massive and global adoption, the Facebook stream has become cluttered.  We all have Facebook “friends” that we haven’t spoken to in ages and with whom we rarely if ever interact.  The Live Stream gets filled up quickly with updates that just aren’t meaningful to a user and reduces the quality of the Facebook experience.

E mail is another communication channel that has had to deal with this very issue.  Facebook is attempting to proactively deal with its own version of junk mail and spam and re-launching the News Feed as an algorithmically determined summary of what is important to a user based on which friend or brand that user interacts with the most which could end up being a huge benefit to Facebook users.

Clearly Facebook will need to continue tweaking the algorithm as many users have been vocal about their displeasure with the change, but as Facebook continues to improve this area and as users grow more accustomed to the experience, the News Feed could be a positive development for users.  Facebook should be commended for focusing on improving the quality of the user experience.

So how is this change related to the change in the promotions policy?  And what impact does this change have on brand marketing on Facebook?

Previously brands were allowed to run promotions with very little regards to the quality of the promotion.  Even low quality promotions were guaranteed to appear in a user’s stream.  Many promotions have been wildly successful at gaining fans but have had the side effect of cluttering up the stream.  While this offered an essentially free marketing channel to brands, it did very little to improve the quality of the Facebook ecosystem.

While some brands have stuck to using the least costly methods of fan engagement, Facebook has seen other brands invest in creating high quality promotions and applications that users want to interact with often.  Facebook recognizes that its very existence depends on creating a high quality user environment.

Facebook is the platform, but without content that users want to engage with on a regular basis, it would become less valuable over time. By requiring brands to run promotions via the application box on a Facebook Page or on the canvas Page of an application, Facebook accomplishes two goals.  First, it helps to keep the stream clean. Second, it signals that Facebook is committed to Pages building app-based promotions.  If your promotion is of low quality and not engaging (i.e. not created in a way that Facebook users want to interact with it), it is unlikely that your promotion will make it into a user’s News Feed.  That means that brands must be willing to invest heavily in building really cool promotions and apps if they want to effectively market to Facebook’s 300 million users.

Facebook’s recent changes to its promotions policy coupled with its recent efforts to clean up the stream will go a long way toward improving the quality of the user experience.  As a brand, you must ask yourself if you are ready, willing and able to build a high quality Facebook presence?

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